FAQ

Everything people ask us most often. If your question is not here, email info@solèreclub.com or use our contact form — you will have an answer within 24 hours on business days.

How much is shipping?

Shipping is free on every order, with no minimum spend.

How long will my order take?

We process orders in 1–2 business days, then delivery takes 5–10 business days.

Will your jewellery tarnish or turn my skin green?

No. Our pieces are surgical stainless steel (316L) with 18K gold plating, and they are waterproof. Shower in them, swim in them, sweat in them. There will be no problems!

Is it safe for sensitive skin?

Yes. Everything we sell is hypoallergenic and nickel-free, and nickel is what usually causes reactions.

What ring size should I order?

Almost all our rings are adjustable and fit most fingers, so there is no size to choose. Where a piece is not adjustable, the sizing is on the product page — see our ring size guide.

How do I pay?

Card (Visa, Mastercard, Maestro, American Express), Apple Pay and Google Pay. Every payment runs through Shopify's secured checkout.

Can I track my order?

Yes. You get a tracking number by email as soon as your parcel ships. The first scan can take 2–3 days to appear, which is normal.

Can I return something?

You have 30 days from delivery, as long as the piece is unworn and in its original box. Personalised items and earrings with a broken seal are excluded from change-of-mind returns. Full details on the returns page.

My order arrived damaged or wrong. What now?

Email us a photo of the item and packaging within 48 hours with your order number. You get a replacement or a refund, and usually you keep the original.

Can I still change or cancel my order?

Cancellations and changes — including personalisation details and your shipping address — must be requested within 1 hour of ordering. After that, or once it is on its way, you can simply return it after it arrives. See our Shipping Policy.